Contact Us
โฆ โฆ โฆ
ย ยTHE HOUSE CONCIERGE ยท CUSTOMER CARE
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ย ย ย ยContact Us
ย ยConsidered assistance for every detail.
ย ยWhether you are considering a statement rug, selecting a textured throw or asking about an existing order, our customer care team is here to help you find the information you need.
ย ยUPDATED ยท OCTOBER 10, 2026
ยExplore this page
ย ย ยCustomer Care by Email
For product questions, order updates, delivery concerns, returns or general feedback, write to service@auvirelkox.com.
To help us identify an existing order quickly, please include your order number, the email used at checkout and a short description of your request. Attach relevant photographs when reporting visible damage or a product discrepancy.
Customer Support by Telephone
You may reach our customer support line at +86 176 8815 2917 during the published support hours.
Our phone support hours are 8:00 AMโ6:00 PM China Standard Time (UTC+8). When contacting us from another time zone, please account for the local time difference.
What We Can Assist With
Our team can help clarify product-listing information, sizing questions, available product options, checkout concerns, payment queries and order status updates.
For delivery problems, returns, refunds or missing items, please provide the details listed above so we can review the relevant order records and advise next steps.
Official Store & Brand
Our authorized website is https://auvirelkox.com. The brand is presented as ๐๐๐๐๐๐๐๐๐๐โข.
Please use our published official channels for account or payment questions. We never need your complete card number or password in a customer service email.
Registered Business Details
Company: Beijing Zhong'an Runheng Management Consulting Co., Ltd.
Legal Representative: Chen Yanyan
Unified Social Credit Code: 91110116MAEFT13E0A.
Registered Address: Unit 5345, 5th Floor, Building 9, Xingong Jiayuan North Area, Fengtai District, Beijing, China.
A Note on Returns & Product Questions
Please do not ship goods to the registered address without first receiving approved return instructions. If an item is damaged, faulty or differs from its description, email us with supporting information and we will review the available remedy.
When in doubt about a textile's size, material or appearance, contact us before purchasing so your decision is based on confirmed information.
HOUSE REGISTRY
ย ย ยCompany & Customer Care
ย ย ยAn open door for every inquiry.
ย ยBrand๐๐๐๐๐๐๐๐๐๐โข
ย ย ย ยWebsiteauvirelkox.com
ย ย ย ย ย ย ย ยTelephone+86 176 8815 2917
ย ย ยRegistered CompanyBeijing Zhong'an Runheng Management Consulting Co., Ltd.
ย ย ย ยLegal RepresentativeChen Yanyan
ย ย ย ยUnified Social Credit Code91110116MAEFT13E0A
ย ย ย ยRegistered Business AddressUnit 5345, 5th Floor, Building 9, Xingong Jiayuan North Area, Fengtai District, Beijing, China
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ย ย๐๐๐๐๐๐๐๐๐๐โข
ย ยSCULPTURAL RUGS ยท REFINED HOME TEXTILES
ย ยยฉ 2026 ๐๐๐๐๐๐๐๐๐๐โข ยท auvirelkox.com
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