Return & Refund Policy

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THE CARE PROMISE · RETURNS

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Return & Refund Policy

An attentive approach when expectations change.

We want each textile to feel right in your home. When an item is damaged, incorrect or not as described—or you would like to discuss a return—our team will help you understand the available next steps.

UPDATED · OCTOBER 10, 2026

Email service@auvirelkox.com and include your order number, name, item description and the reason for contacting us. If an item has a visible issue, photographs of the product and packaging may help us review the concern.

We will provide relevant instructions after reviewing your request. Please wait for a confirmed return destination and applicable instructions before sending any parcel.

Eligibility for returns depends on the reason for the request, the condition of the goods, relevant product information and applicable consumer law. Rights for damaged, defective, incorrect or materially misdescribed products are preserved.

For discretionary or change-of-mind returns, the available return period, eligibility requirements and any applicable shipping costs should be confirmed with our support team before goods are returned. This policy does not limit statutory rights.

Where a voluntary return is available, products should be handled with reasonable care and accompanied by identifying order information. We may ask about tags, original packaging and any signs of use to help evaluate the request, subject to applicable law.

Normal inspection rights and statutory remedies are not removed by packaging requirements. Products that arrive faulty, damaged or incorrect should be reported so that an appropriate remedy can be assessed.

If your delivery arrives damaged or the item is different from what you ordered, please notify us promptly and provide the order information and relevant details.

We will assess the concern and arrange the appropriate remedy in accordance with applicable law. Depending on the circumstances, that may involve a replacement, correction, return, repair where appropriate, or refund.

The appropriate shipping method and responsibility for return shipping costs depend on the reason for the return, the service arrangement communicated to you and applicable law. We will explain any relevant return-shipping requirements before a return is sent.

Do not mail returns to the registered company address. It is a business registration address and is not designated as the return-processing location. An authorized return address will be provided if required.

Once a refund is approved and the relevant conditions are met, it will normally be initiated to the original payment method where technically possible. The time for the funds to appear may depend on the payment provider or card issuer.

If another method is needed, our team will explain the available arrangement. Refund obligations imposed by applicable consumer law will always take precedence over store procedures.

If you need to cancel or correct an order, please contact us promptly with your order number. We will review whether the order can still be changed before dispatch or fulfillment locks the transaction.

If an eligible cancellation is accepted and payment has already been collected, we will arrange a corresponding refund. Different procedures may apply once goods have shipped.

Our support team is available during the service hours listed below. When writing, please provide the order email address and a brief summary of the issue so we can identify the purchase efficiently.

Nothing in this policy limits any legal right to seek remedies for products that do not meet applicable requirements.

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SCULPTURAL RUGS · REFINED HOME TEXTILES

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