Shipping Policy

✦ ❦ ✦

THE DELIVERY GALLERY · SHIPPING

𝒂𝒖𝒗𝒊𝒓𝒆𝒍𝒌𝒐𝒙™

Shipping Policy

From our collection to your cherished space.

Every room has its own story. We work to make the journey from checkout to your doorstep clear, with order details, delivery information and practical support throughout the shipping process.

UPDATED · OCTOBER 10, 2026

Available delivery locations are determined by the options presented at checkout. If your address is not supported by the current delivery configuration, the checkout may not offer a shipping method.

For questions about a particular destination before purchasing, please email service@auvirelkox.com with your country and postal area. We can help clarify the options currently available.

Orders are prepared for shipment after payment is successfully accepted and the order details are reviewed. Processing arrangements may differ by product, stock location, order volume and seasonal conditions.

A product-specific dispatch estimate, where available, is supplied during checkout, in order updates or by our support team. If you need more detail before buying, please contact us.

Delivery estimates, when available, appear at checkout or are provided in the shipping confirmation. They are estimates rather than guaranteed arrival dates unless specifically identified as a guarantee.

Factors that may affect delivery include carrier operations, customs review, weather, public holidays, address accuracy and circumstances outside the carrier's or store's reasonable control.

Shipping charges and required checkout fees are presented before you confirm the purchase. Additional taxes or duties may apply in some destinations depending on local rules and the delivery terms communicated at checkout.

Where any customs, import or destination charge is not collected at checkout, customers should review the information displayed for their destination and contact us if clarification is needed before ordering.

When a tracked service is used, a shipment notification may include a carrier name or tracking reference. Tracking updates can appear at different intervals and may take time to populate after dispatch.

For tracking questions, reply to your order confirmation or contact customer service with your order number and the email address used at checkout.

Please check the delivery address carefully before placing your order. If you notice an error, contact us promptly. Changes cannot always be made after an order has entered fulfillment or been transferred to a carrier.

If a shipment seems missing, delayed, or arrives visibly damaged, contact us as soon as reasonably possible with the order details, tracking reference and relevant photographs where useful. We will review available information and support an appropriate resolution consistent with your legal rights.

An order containing multiple products may arrive in more than one parcel if inventory is fulfilled separately. Where applicable, shipment updates may identify individual parcels or delivery stages.

Please keep any packaging and delivery documentation temporarily if you need assistance with a damaged or incorrect item. Do not return items without first receiving the appropriate instructions.

If we cannot ship within a timeframe promised for your order, we will contact you or provide relevant options as required by applicable law, which may include a revised estimate, cancellation or a refund.

For delivery concerns, use the customer support details below. Your mandatory consumer remedies are not restricted by this policy.

✦ ❦ ✦

𝒂𝒖𝒗𝒊𝒓𝒆𝒍𝒌𝒐𝒙™

SCULPTURAL RUGS · REFINED HOME TEXTILES

© 2026 𝒂𝒖𝒗𝒊𝒓𝒆𝒍𝒌𝒐𝒙™ · auvirelkox.com