Shipping Policy

At 𝒂𝒖𝒗𝒊𝒓𝒆𝒍𝒌𝒐𝒙™, we carefully prepare every order to ensure your selected pieces arrive safely and beautifully at your home.

This Shipping Policy explains our shipping methods, processing times, delivery expectations, and related information.

1. Order Processing Time

All orders are carefully reviewed and prepared before shipment.

Orders are typically processed within 2–5 business days after payment confirmation.

During peak seasons, holidays, promotional events, or periods of high demand, processing times may be slightly extended.

2. Shipping Time

After your order has been processed and shipped, estimated delivery times are:

• United States: approximately 7–15 business days
• International Orders: approximately 10–25 business days

Please note that delivery times are estimates and may vary depending on destination, customs procedures, carrier conditions, weather, and other factors outside of our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to become active after shipment.

4. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully check your name, address, postal code, and contact details before submitting your order.

𝒂𝒖𝒗𝒊𝒓𝒆𝒍𝒌𝒐𝒙™ is not responsible for delays, losses, or additional costs caused by incorrect or incomplete shipping information provided by customers.

5. Customs, Duties & Taxes

For international shipments, customs duties, import taxes, or other fees may apply depending on the destination country's regulations.

Customers are responsible for any applicable customs charges or local taxes required by their country.

6. Delayed or Lost Packages

While we work with reliable shipping partners, unexpected delays may occur due to circumstances beyond our control, including:

• Carrier delays
• Weather conditions
• Customs inspections
• Incorrect address information
• Unexpected transportation disruptions

If your order has not arrived within the expected delivery timeframe, please contact our customer support team and we will assist you in investigating the shipment status.

7. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered the processing or shipping stage, changes or cancellations may no longer be possible.

8. Damaged Items

We carefully package our products to reduce the risk of damage during transportation.

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging.

Our team will review the situation and provide appropriate assistance.

9. Contact Information

For any shipping-related questions, please contact us:

𝒂𝒖𝒗𝒊𝒓𝒆𝒍𝒌𝒐𝒙™
Beijing Zhong'an Runheng Management Consulting Co., Ltd.
Unit 5345, 5th Floor, Building 9,
Xingong Jiayuan North Area,
Fengtai District, Beijing, China
Email: service@auvirelkox.com
Website: auvirelkox.com